New Contributor
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2 Messages
3 tickets in 3 days still no call back from support
I get better support with my residential than this trash business service. Two tickets were closed by reps stating that didn't have my phone number which is complete BS as I gave it to them for the ticket. 3rd ticket it's been over 24 hrs, still active yet no call back so now once again I am wasting my time on hold. Oh I did get hold of our rep but he asked me to text him the info, did that 48 hrs ago and still no reply.
Comcast_Esteban
Official Employee
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1 Message
1 year ago
Hello, @jmfieldfl. This isn't the experience we wanted for you, I want to help you get this resolved as soon as possible.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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jmfieldfl
New Contributor
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2 Messages
1 year ago
Xfinity Support doesn't exist when following those instructions
also https://forums.xfinity.com/direct-messaging this is 404 error
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