New Member
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4 Messages
2 months under new contract but still being charged incorrectly
I am being charged incorrectly. Signed a contract in June and I am still being charged old pricing from last contract. I’ve call numerous to fix this issue. I only needed Internet and that’s what I was told I was signing for 120$ monthly. I’m still paying for a phone and many other services. My bill is almost 600$ pass due. I refuse to pay … this happen when I took over this account and it seems no one can help. I was transferred 4 times in 30 minutes and then told business is closed for the day. I feel as if because I own a business I don’t get decent service compared to my xfinity accounts. Please do better and cancel my service.
Comcast_JeffB
Official Employee
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3 Messages
14 hours ago
Hello user_31349e, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. I will need some account information to get into your account.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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