New Member
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1 Message
18 day service outage, requesting executive escalation
We are posting this message as the recommended next step from a Comcast National Partner Manager. Our main number has been out of service for 18 days (since May 28th) and we can not get it reactivated or ported out. We are requesting an executive escalation/corporate escalation.
Our current service ticket is [Edited: "Personal Information"].
I have opened these tickets which have been rerouted and closed without my consent or agreement.
[Edited: "Personal Information - Ticket Numbers"]
Could someone please get in touch with me immediately to assist with this? We can provide details on a non-public channel.
Comcast_Eva
Official Employee
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37 Messages
2 days ago
@user_5ac100 Thank you for taking a moment to reach out about this request. We can certainly assist with this here. May I please ask that you send us a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Comcast Business".
5. As you type, a drop-down list will appear. Select "Comcast Business" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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