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New Member

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3 Messages

Monday, February 3rd, 2025 3:33 PM

zoom calls dropping

Every time we use Zoom on our Business Edge account the calls drop out and disconnect. 

Official Employee

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43 Messages

7 days ago

Hey there, user_a486a9! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums. I am very sorry to hear about the experience with the Zoom calls dropping. Can you share with us what troubleshooting steps you have completed? From time to time, restarting the modem/router can help with connection concerns. Is it all user or specific users only? 

 

New Member

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3 Messages

It's only one user.  We have not done any troubleshooting as we're a very small office and the one user that experiences the issue is typically trying to quickly jump back on the call. We have not restarted the modem.  We only use Zoom once or twice a week.

Official Employee

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43 Messages

Gotcha, thank you for clarifying that for us @user_a486a9! We would recommend trying to restart the modem/router. I would also recommend unassigning that user from the Business Voice Edge management portal and adding it back. Does the user have troubles other than Zoom calls? 

New Member

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3 Messages

No, other issues.  It's zoom and sometimes Teams call that drop.  I'll have to figure out which modem to reset and will try unassigning them and reassigning them from Business Voice Edge.  If the problem persists, what are the next steps?

Official Employee

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43 Messages

Awesome, those are great first steps @user_a486a9! If the issue still persists, we can further troubleshoot with you by opening a ticket with our advanced repair team to work with you directly. Since it is the single user, we would also recommend working with any IT teams you have to further troubleshoot with the device specifically to ensure all bases are covered.