Xfinity access

I frequently travel and want to be able to connect to Xfinity WiFi where available. In some locations, I am able to connect using my Comcast Business account. In other locations, my name and password are not recognized, including Xfinity hotspots in some of my own offices.

When I called Comcast business support, they said the service was only available to residential customers. This, despite the fact that 1) My business account does work in some locations and 2) Xfinity's own website says I should be able to do this with a business account.

Next, support said I should download the xfinity app. Problem is that I am trying to connect on a Windows computer and there is no app for that. Support then told me I could not connect on a Windows computer because I could not get an app. I know this is wrong because I have connected on Windows computers before.

Anyone have any experience on this issue? Any explanation as to why my account works in some locations and others not?

Responses

ComcastBiz_Support

Administrator

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261 Messages

5 years ago

Thank you for reaching out mtroy1. Let's get to the bottom of this as it sounds like with the frequent traveling you do, the hotspots are a necessity. You mentioned that it works on your Windows device in some places and not in others. Do you notice if there is any difference in the network name (public hotspots should show as "xfinitywifi")? And is it always that the username and password are not accepted? Is there a specific error message or code? Or is it looping you back to the login page?

-Gina

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ComcastBiz_Support

Administrator

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261 Messages

5 years ago

Hi there! Thank you so much for reaching out with the XFINITY WiFi Hotspot access concern. I am someone who likes to use hotspots when I am on the go so I understand the importance of having this working correctly. To get started, would you mind sending us a private message with your first/last name, address, account number, and the XFINITY username you are experiencing this issue with so I can help? -Gabriel

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Zander

New Member

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1 Message

5 years ago

Hey I have the same issue I would like to use xfinity hotspots and I have a comcast business account but the business account log in is not recognized on the xfinity wifi pass website. However this page here https://business.comcast.com/help-and-support/internet/comcast-business-access-public-xfinity-wifi-hotspot/ say's "As a Comcast Business customer, you can use your My Account login email address and password to access thousands of Xfinity® WiFi public hotspots across the country. Once you've activated your account, follow the steps below to access a hotspot." which is why I believe I should have access prior to this I was under the impression it was a residential service was the verbage here makes it apparent I should have access but I cannot make an xfinity account without receving a text or entering a SSN which obviously are not part of a business account thus making it impossible and therefore I believe an intentional misleading trick.

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