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New Contributor

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5 Messages

Fri, Oct 30, 2020 4:00 PM

WiFi connections dropping Internet every day at different times. Hard wired connections do not drop

Details:

  • Every afternoon all WiFi connections drop internet access
  • Hard wired computers do not lose connectivity
  • The WiFi connections do not drop and the signal shows as strong, but no web access is available
  • Open sites fail to connect, new sites fail on the DNS lookup

The resolution is to turn off WiFi on each computer and then turn it back on.  This works 100% of the time.

If I resolve one computer, the others still won't connect until their WiFi's are reset.

Even through this is an easy fix each time, it's very frustrating, and causes bigger issues when I'm on a Zoom call.

Responses

Official Employee

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240 Messages

5 m ago

Hi, there! Thanks for spending your time to reach out to Comcast over forums! We appreciate you for your time and patience. We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. I am sorry to learn about the internet service interruptions. As a customer myself, I understand how frustrating this can be when on a zoom call! You have reached the right place for help with the internet service concern! In order to further assist, would you mind sending over a private message by clicking on my handle (Comcast_Gabe) and verifying your first/last name, address, and account number or a phone number linked to the account? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

New Member

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1 Message

5 m ago

Hello!

I am experiencing same problem for the past 4 months! we are so frustrated and COMCAST does not seem to care- we are a pediatric clinic and had to cancel patients at least 2 days due to internet and phones down. Please please help me if you get any help/answer from anyone!!! This is so infuriating, I finally got a hold of someone beginning of this week and wanted to charge 99$ for sending a tech team!!!!! 

Official Employee

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6 Messages

5 m ago

We can help with your service. Please send a private message so we can assist. 

New Contributor

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5 Messages

5 m ago

Hi Gabe,

I'm responding to your request but then cannot find the conversation.  Could you let me know where we are with this issue?

Cheers...

Dave

New Contributor

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6 Messages

4 m ago

🔗

Can you log your device? The problem is in the modem - router device, many wifi problems that can be accessed from the system log records are caused by channel conflict and dual band frequency. Receiver and transmitter compatibility is important in this regard. Your phone and latop must be compatible with the internet device specifications. 

New Contributor

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5 Messages

4 m ago

It's a strange problem.  The WiFi connection does not drop and I still get full signal, but all WiFi connected devices lose access to the internet at the same time (2 Macbook Pros and iPhone).  If I turn off WiFi on one device and reconnect, the issue resolves, but the other devices still wont connect until their WiFi is reset.

Cheers...

Dave

New Contributor

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5 Messages

24 d ago

Here are my logs for the last month.  Note they all happen just before 4pm:

FW.IPv6 INPUT drop , 1293  Attempts, 2021/3/25 15:57:20 Firewall Blocked 
FW.IPv6 INPUT drop , 1414  Attempts, 2021/3/24 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1718  Attempts, 2021/3/23 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1105  Attempts, 2021/3/22 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1128  Attempts, 2021/3/21 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1512  Attempts, 2021/3/20 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1245  Attempts, 2021/3/19 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1511  Attempts, 2021/3/18 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1372  Attempts, 2021/3/17 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1609  Attempts, 2021/3/16 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1112  Attempts, 2021/3/15 15:58:02 Firewall Blocked 
FW.IPv6 INPUT drop , 1809  Attempts, 2021/3/14 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1134  Attempts, 2021/3/13 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1596  Attempts, 2021/3/12 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1629  Attempts, 2021/3/11 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1334  Attempts, 2021/3/10 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1580  Attempts, 2021/3/09 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1112  Attempts, 2021/3/08 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1101  Attempts, 2021/3/07 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 2144  Attempts, 2021/3/06 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 2097  Attempts, 2021/3/05 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1562  Attempts, 2021/3/04 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1537  Attempts, 2021/3/03 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1210  Attempts, 2021/3/02 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1114  Attempts, 2021/3/01 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1083  Attempts, 2021/2/28 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1207  Attempts, 2021/2/27 15:58:01 Firewall Blocked 
FW.IPv6 INPUT drop , 1535  Attempts, 2021/2/26 15:58:01 Firewall Blocked 

Official Employee

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16 Messages

Hello, @, thank you for reaching out in our forum and giving me a chance to continue working with you on your dropped connection issue. It's pretty odd, but I totally get who frustrating that would be to work around for the last few months. I'm sorry this has been impacting your business, but I have your back on this. In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?