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user_ca4ad3

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Saturday, December 10th, 2022 10:05 PM

WiFi connection problem with single device

We have Business Internet with WiFi Pro. Two wired Access Points connected to router to extend wifi range. One device (a Clover POS terminal) will connect to the Private wifi network, but then soon drops the internet connection, displaying "No internet connection" while still connected with the wifi network. All other wifi connected devices (computers, phones, printers) work normally.

Turning the Clover's Enable WiFi Off/On and reconnecting to the network works (briefly) but goes off-line again within a minute, or sometimes up to an hour. The Clover device connects to the internet reliably using wifi to a cell phone hot spot. The Comcast tech that installed the system mentioned that for the access points "DHCP is off". Is IP addressing where I should be looking for the connection problem with this one device? 

Question

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Updated 

2 years ago

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Comcast_Roberto

Official Employee

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26 Messages

2 years ago

Hi there. I am sorry to hear you are having troubles with your Internet service. You are in the right place and I am happy to assist you today.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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