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TedofTeds's profile

New Contributor

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4 Messages

Wed, Nov 21, 2018 6:00 AM

Why is residential Comcast cable so much faster and cheaper?

Howdy,

 

Location: Firestone, CO

 

I recently posted on my HoA's Facebook page (yea they have one...lol), to incquire what my neigbors are getting for internet speeds and their pricing, etc.  Turns out, I've discovered an absurdly HUGE difference between residential speeds and pricing vs business offerings. It used to be somewhat comparable, but now residential is 10 to 20x faster, and their pricing has remained the same if not gotten cheaper. Business has not seen this change, in fact its gotten more expensive for comparibly less speed (then residential). Its the complete opposite trend. For example, 25/10 Mbps biz ~$80 a month, whereas 400 Mbps Residential (16x faster, wow!) is available for a similiar price point. Historically, I dont recall this much of a difference.

 

Why is that?

 

(I'm using anecdotal evidence as a 12 year business class customer...)

 

Cheers,

Ted

Official Employee

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407 Messages

Hace 4 año

Hi TedofTeds! There are certain things that are available for business services that are not available with residential, like static IPs, lack of data cap, add-ons like Connection Pro and Wifi Pro and several others. This link has an overview of business services for internet: https://business.comcast.com/learn/internet/business-internet and this one has them for residential, so you can compare: https://www.xfinity.com/learn/internet-service .

New Contributor

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4 Messages

Hace 4 año

So a static IP and supposedly better wifi is worth 300 Mbps?  Yall need to show your work on that equation...

 

Cheers,

Ted

New problem solver

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10 Messages

Hace 3 año

If the add-ons you note were part of the business service (at no additional cost), if no data caps were unique to business, if static ips were needed universally then you might be able to justify the significant difference in speed/price between business and residential. Comcast really should really talk to business customers.

Official Employee

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56 Messages

Hace 3 año

Thank you for reaching out to us about your Comcast Business service and pricing, we truly attempt to keep the pricing competitive for what we offer our business customers. Knowing our business customers require more functionality, flexibility, and expandability than our residential customers. We offer a very different service for our business customers than if you were a residential customer. We can review your business pricing to ensure you are getting the best value for what you are paying for and maximizing the benefits of your Comcast Business service to help your business run efficiently and effectively. 

New Contributor

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2 Messages

Hace 2 año

So my speed here at home is 100mps Residential cost 30 bucks a month. Two minutes away I own my business 76mps $160 a month I don’t even need static IP’s are you kidding me? I have not seen any perks other than a Wi-Fi router that is not any better than My gaming one for the arcade.

Job title owner and IT tech.

New Contributor

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2 Messages

@Crazevr So here we are 2 years later. My home $30 my business $214  home is faster more reliable.   yes I pay more for static IP for $25 I get that but small business is struggling give us a break

Official Employee

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18 Messages

Hey there, if you would like to go over new promotions you can send me a private message.

In order to get started can you please send me a private message to Xfinity Support with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Problem solver

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348 Messages

Hace 2 año

I am sorry for the delayed response and we would love to take a look at your bill for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa