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user_224070
1st Topic

New Member

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2 Messages

Friday, February 28th, 2025

What is the formal email for comcast to complain?

I signed up for Comcast business internet and it has been nothing but a headache since joining . The constant power outages that some how only affect my business and not the ones next door are nonsense. I can not work when the internet is going out every other day for hours at a time. I’m extremely unsatisfied with Comcast especially with the amount of money they are charging . 

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10 days ago

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Comcast_Sara

Official Employee

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48 Messages

9 months ago

Hello and thank you for visiting our Comcast Business Support Community, @user_224070. I'm sorry to hear about the trouble you've had with your connection, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible, and it would be my pleasure to take a closer look at things with you. To start, have you recently reviewed your troubleshooting options, here?

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user_224070

New Member

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2 Messages

Yes I have it’s nothing on my part. In fact my internet is experiencing another power outage right at this second . I don’t live in a woodsy area or one without service so this makes no sense . The weather is fine so that can’t be it . It’s just legit an outage every other day it’s nonsense at this point. 

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9 months ago

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Comcast_Sara

Official Employee

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48 Messages

Thanks for confirming, @user_224070. I'm sorry to hear that you're experiencing more issues at this time, and I'd be happy to see what else we can do to help :) Please send us a direct message.

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist. Thank you!

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9 months ago

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user_239325

New Contributor

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1 Message

7 months ago

We have been trying since November 2024 (it's now MAY 2025) to STOP the paper bill from coming in the mail.  It seems like such a simple request.  We have had trouble tickets issued, and re-issued.  We have turned paperless billing back off, and on again REPEATEDLY.  We just now received another copy of the paper bill in the mail. Who can we complain to?  How do we get this to STOP??  We have literally waster hours of time on this simple task that remains unresolved. [Edited: Personal Information]  I just held for a supervisor for 30-minutes and the call dropped. Unacceptable.

(edited)

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Comcast_Billie

Official Employee

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114 Messages

 

user_239325 Thank you for taking the time to reach out to us here on our Comcast Business Forums. I definitely understand the frustration if you prefer paperless billing and have put that request in multiple times. Our team would love to take a look and see why you are still receiving the paper statements. Please send us a DM to Comcast Business with your full name, the service address and the phone number listed on the account. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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7 months ago

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Comcast Business

Official Employee

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276 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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7 months ago

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user_99aa4a

New Contributor

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1 Message

10 days ago

Where can I email concerns of a documented property damage issue to our building due to years of incorrect installations? I have been in contact with a senior business account executive since 5/13/2025 who has sent me this in a first initial response 5/16/2025 and has been radio silent since 

"Thank you for your email. I understand your frustration regarding the issues that have affected your service and property. It’s important to us that you get the support you need, and I appreciate your patience as we work through this.

 

I acknowledge your concern about not being able to connect with the right people at Comcast. I'll look into this matter further and see how we can facilitate a better line of communication for you."

                       I have USPS mail and  emailed all pictures, CR numbers and emailed 5/13/2025, 6/21/2025, 7/23/2025, 9/25/2025, 11/5/2025 and today 11/24/2025 as this has gone on long enough. I was led to believe this was being escalated and I would be contacted by whomever is in charge of the commercial side of the business. There is a formal notice of complaint form for the residential side of Comcast and nothing on the business side.

                     Please help. I am beginning to feel like I am operating in a vacuum. No one hears me. 

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Comcast_EmilyB

Official Employee

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31 Messages

 

user_99aa4a Welcome to our Comcast Business community forum. You've reached the perfect team to get help with your damage claim. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section. Please include your name as well as the phone number and address for the account and I'll be happy to find the best path towards a resolution. 

 

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10 days ago

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