What is the formal email for comcast to complain?

I signed up for Comcast business internet and it has been nothing but a headache since joining . The constant power outages that some how only affect my business and not the ones next door are nonsense. I can not work when the internet is going out every other day for hours at a time. I’m extremely unsatisfied with Comcast especially with the amount of money they are charging .

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Comcast_Sara

Official Employee

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38 Messages

15 days ago

Hello and thank you for visiting our Comcast Business Support Community, @user_224070. I'm sorry to hear about the trouble you've had with your connection, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible, and it would be my pleasure to take a closer look at things with you. To start, have you recently reviewed your troubleshooting options, here?

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user_224070

New Member

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2 Messages

Yes I have it’s nothing on my part. In fact my internet is experiencing another power outage right at this second . I don’t live in a woodsy area or one without service so this makes no sense . The weather is fine so that can’t be it . It’s just legit an outage every other day it’s nonsense at this point.

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14 days ago

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Comcast_Sara

Official Employee

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38 Messages

Thanks for confirming, @user_224070. I'm sorry to hear that you're experiencing more issues at this time, and I'd be happy to see what else we can do to help :) Please send us a direct message.

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist. Thank you!

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14 days ago

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