webpage not loading

My PCs at work where we have Comcast service cannot connect to the voip.ms webpage. The message, using any browser or PC (ie not firewall settings) I get is:

This site can’t be reached

voip.ms took too long to respond.

However, I can connect using any PC at my home where I have Verizon service as well as when i use my cell phone.

Please advise. Thank you.

Responses

CC_Jacob

Official Employee

•

869 Messages

8 years ago

Hello Bobster47,

I was able able to get to the webpage. Does your computer go through any additional firewalls, switches, or router other than the comcast modem ?

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Bobster47

New Contributor

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5 Messages

8 years ago

My IT guy came home from college and said you would understand this:

Traces from both Verizon and Comcast reach "border1-po1-bbnet1.nyj004.pnap.net (216.52.95.46)", but Comcast/Verizon packets then follow a different path and Comcast packers are dropped.

-----------------------------------------------

COMCAST$ traceroute voip.ms

traceroute to voip.ms (173.231.187.52), 30 hops max, 60 byte packets

1 kopfirewall.dfs.fccdc (192.168.12.1) 0.484 ms 0.463 ms 0.451 ms

2 10.1.10.1 (10.1.10.1) 2.425 ms 3.107 ms 4.462 ms

3 96.120.77.113 (96.120.77.113) 17.656 ms 20.490 ms 21.725 ms

4 xe-11-2-2-sr02.uppermerion.pa.panjde.comcast.net (68.86.217.85) 21.057 ms 21.283 ms 21.449 ms

5 te-7-3-ur02.norristown.pa.panjde.comcast.net (68.85.158.9) 25.166 ms 27.500 ms 27.192 ms

6 te-1-1-ur01.ebrunswick.nj.panjde.comcast.net (68.85.34.114) 24.611 ms 15.009 ms 21.214 ms

7 be-18-ar03.ivyland.pa.panjde.comcast.net (69.139.192.25) 24.125 ms 18.290 ms 19.062 ms

8 be-33287-cr02.newyork.ny.ibone.comcast.net (68.86.93.173) 22.259 ms 21.535 ms 28.880 ms

9 hu-0-13-0-0-pe02.111eighthave.ny.ibone.comcast.net (68.86.84.238) 26.566 ms 27.785 ms 27.520 ms

10 96-87-8-82-static.hfc.comcastbusiness.net (96.87.8.82) 28.101 ms 18.969 ms 19.626 ms

11 border1-po1-bbnet1.nyj004.pnap.net (216.52.95.46) 41.385 ms 42.121 ms 42.464 ms

12 74.201.136.66 (74.201.136.66) 29.604 ms 30.310 ms 20.061 ms

13 * * *

...

23 * *^C

------------------------------------------------------------

VERIZON$ traceroute voip.ms

traceroute to voip.ms (173.231.187.52), 30 hops max, 40 byte packets using UDP

1 172.22.1.1 (172.22.1.1) 2.775 ms 1.549 ms 3.497 ms

2 lo0-100.PHLAPA-VFTTP-307.verizon-gni.net (98.115.28.1) 9.688 ms 9.645 ms 8.517 ms

3 B3307.PHLAPA-LCR-22.verizon-gni.net (130.81.168.136) 7.307 ms B3307.PHLAPA-LCR-21.verizon-gni.net (130.81.168.134) 8.382 ms B3307.PHLAPA-LCR-22.verizon-gni.net (130.81.168.136) 11.038 ms

4 * * *

5 0.ge-7-3-0.XL1.NYC8.ALTER.NET (140.222.230.59) 20.160 ms 12.114 ms 0.ae1.XT2.NYC9.ALTER.NET (140.222.225.249) 8.399 ms

6 TenGigE0-4-0-0.GW5.NYC4.ALTER.NET (152.63.30.93) 10.783 ms 9.585 ms TenGigE0-7-0-5.GW5.NYC4.ALTER.NET (152.63.25.218) 12.681 ms

7 TenGigE0-7-0-2.GW5.NYC4.ALTER.NET (152.63.18.186) 7.537 ms * TenGigE0-5-0-0.GW5.NYC4.ALTER.NET (152.63.30.97) 16.641 ms

8 border1-po1-bbnet1.nyj004.pnap.net (216.52.95.46) 12.583 ms border1-po2-bbnet2.nyj004.pnap.net (216.52.95.109) 6.843 ms border1-po1-bbnet1.nyj004.pnap.net (216.52.95.46) 11.310 ms

9 TenGigE-7-0-3.GW5.NYC4.ALTER.NET (152.63.18.190) 13.118 ms border1-po1-bbnet1.nyj004.pnap.net (216.52.95.46) 11.995 ms 74.201.136.66 (74.201.136.66) 16.351 ms

10 internap-gw.customer.alter.net (65.217.199.202) 11.316 ms 74.201.136.66 (74.201.136.66) 12.271 ms 173.231.187.52 (173.231.187.52) 9.758 ms

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