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SamIAm111's profile

New Member

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1 Message

Wed, Jul 15, 2020 2:00 PM

Waiting for 3 days for Tier 2 - 6 days of serivce interruptions

So, can someone please tell me how to get in contact with a tier-2 tech?  I've been dealing with 6 days of my modem rebooting between every hour and every 5 minutes, 20% packet loss, and no answers on the business support.  I have a tier-2 ticket, and a tier-2 ticket follow-up, yet nobody calls.  What does it take to actually get a problem solved that's more complex than "reboot your modem"?

Responses

Official Employee

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508 Messages

7 months ago

Thanks so much for taking the time to reach out to us regarding your connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I know how frustrating connection issues can be especially when trying to run a business. 6 days is a long time to have to wait and I would love to get to the bottom of this with you.  Can you please reach out through private message with your first and last name, business service address and account number or phone number?