Upstream connection <30% of agreed speed

Hi there,

I've seen similar threads on this topic and reviewed the Troubleshooting thread. We're paying for a 100/20 Mbps connection and this is the sort of performance I'm getting:

Here are my gateway specs:

GATEWAY STATUS Initilization Procedure

Vendor Name	SMC Networks
Hardware Version	1.01
Serial Number
Firmware Version	3.1.6.57
Operating Mode	RG
System Uptime	000 days 00h:13m:06s
Date	Nov-17-2016
Time	14:03:43

CABLE MODEM Initilization Procedure

Initialize Hardware	Complete
Acquire Downstream Channel	Complete
Upstream Ranging	Complete
DHCP Bound	Complete
Set Time-of-Day	Complete
Download CM Configuration File	Complete
Registration	Complete
TRAFFIC ENABLED

Downstream Channel

Downstream Frequency	596.998291 MHz	602.999512 MHz	609.000854 MHz	615.002075 MHz
Lock Status	Locked	Locked	Locked	Locked
Modulation	256 QAM	256 QAM	256 QAM	256 QAM
Symbol Rate	5.360537Msym/sec	5.360537Msym/sec	5.360537Msym/sec	5.360537Msym/sec
Downstream Power	6.229860 dBmV	7.083376 dBmV	6.574663 dBmV	7.581386 dBmV
SNR	37.092701 dB	37.935909 dB	37.355988 dB	37.935909 dB

Upstream Channel

Upstream Frequency	30099488 Hz	23699809 Hz
Lock Status	Locked	Locked
Modulation	64QAM	64QAM
Symbol Rate	5120 KSym/sec	5120 KSym/sec
Upstream Power	41.2500 dBmV	40.0000 dBmV
Channel ID	46	47

This information has been gathered while connected directly to the gateway, bypassing our organizations router/firewall.

Thanks in advance for the help.

Responses

CCMichael

Gold Problem solver

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575 Messages

8 years ago

Hello plimptm and welcome to forums,

I was looking over your account to try and discover the source of your slow upload speeds. unfortunately the only thing that i saw would require a factory rest sent from my end. This process can take up to 40 minutes to complete. Please let me know when the best time of day for me to perform this rest.

Thank You

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plimptm

Visitor

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5 Messages

8 years ago

Hi Michael,

Thanks for the response. I would be willing to do this process. I sent you a PM with more information.

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plimptm

Visitor

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5 Messages

8 years ago

Comcast_Michael, is it still possible to follow up on this suggestion? I haven't heard anything.

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plimptm

Visitor

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5 Messages

8 years ago

I hate to keep bumping my own thread but I'd really like to followup on Comcast_Michael's suggestion - can you respond to my PM?

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jhubbs

Visitor

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2 Messages

8 years ago

I've got the same issue. I pay for 50/10 and my upload speeds are way less 1Mbps. I chatted with support and put in a trouble ticket. I'm in the Southwestern part of Va. I've actually had speedtest.net uploads fail to both the Nashville and Manassas Comcast test servers when directly connected to the cable modem.

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CCMichael

Gold Problem solver

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575 Messages

8 years ago

Hello plimptm,

I apologize for the delayed response. I was able to complete the rest to your modem. Have you been able to test your speeds today? -MPD

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plimptm

Visitor

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5 Messages

8 years ago

Comcast_Michael,

The reset did correct the bandwidth issue, but the gateway has now lost it's static IP assignment. This has cause us a widescale outage because of how our organization's network is configured. This needs corrected ASAP.

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