Upgraded my internet speed yesterday; speed has not changed. Was promised it would within 24 hours.

Yesterday, at about 6:05 PM Central Time, I upgraded from Blast 75 to Blast 150 with a three year contract. I was told that no additional equipment needed to be installed, and that the increased speed would automatically reflect on my service within 24 hours.
It has been 24 hours.
The speed has not increased.
Why?

Responses

Accepted Solution

Nerdrave87

New problem solver

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2 Messages

4 years ago

Please allow me to stick my foot in my mouth - I posted seven minutes too soon.

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Comcast_Gabriel

Official Employee

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280 Messages

4 years ago

Hey there! We truly appreciate you for spending your time this evening to reach out to Comcast for help with the internet service concern! I know I would have the same concern if my correct speed was not reflecting correctly. You have reached the right place to get this resolved in a timely manner. Just to clarify, the speed is now working correctly? -Gabriel

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