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Sat, Sep 19, 2020 7:00 AM

Unstable connection_Speed drops to zero regularly

I regularly have problems with my internet connection/speed oscillating between 900mbps and 0mbps. I am now running speedtests every six hours to document the instability. I have followed all of the troubleshooting tips recommended on the Comcast support site and forums. I also had a paid IT professional evaluate my network and equipment after the modem. I called support a couple of days ago and they were unable to diagnose the problem and said they would forward this to tier 2 Comcast Support (ticket CR926699279) and to expect a call back within 8 hours. I haven't heard from anyone. What are the next steps? I really would like to avoid having to call again. Thanks

Problem solver


348 Messages

Hace 2 año

Hi there :)! Thanks for taking the time to reach out to the Digital Care team here through the forums! I really do appreciate your time and patience with us. We do know that with this horrible virus going on, we are working as quickly as possible to respond to our amazing customers. I know that we are always working on ways to improve our customer experience such as the wait time. I am so sorry to see that you are having issues with your speeds as this is not what we strive for and you have reached an amazing team to help get this taken care of. 

Can you please send us a private message with your name, the full address, and the phone or account number?