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4 Messages

Mon, Mar 17, 2014 2:00 PM

Unbelievable Discovery!



I just spoke with Bianca and Paul in business class customer service and found out that the reason for my inability to get the 27/7 speeds that I pay for was because of my modem was only rated for 16/2.  I can understand that. 


What I can't understand is why 3 trucks, numerous technicians and service calls, AND CHANGING MODEMS hasn't resolved the problem in over 8 months of headaches. 


And on top of that, the resolution presented -- "we can drop your bill and lower your speed."


Both of my business accounts will soon be exiting Comcast. 


I used to really praise your services, but no more!


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