Unbelievable Discovery!

Hi!

I just spoke with Bianca and Paul in business class customer service and found out that the reason for my inability to get the 27/7 speeds that I pay for was because of my modem was only rated for 16/2.  I can understand that. 

What I can't understand is why 3 trucks, numerous technicians and service calls, AND CHANGING MODEMS hasn't resolved the problem in over 8 months of headaches. 

And on top of that, the resolution presented -- "we can drop your bill and lower your speed."

Both of my business accounts will soon be exiting Comcast. 

I used to really praise your services, but no more!