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New Member

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2 Messages

Sun, Aug 29, 2021 5:33 PM

Unable to log into Comcast Business Portal to Pay Bill

For the last year, I've been using a Linux Mint workstation to log in and pay my Comcast bills at https://business.comcast.com/myaccount or at https://login.xfinity.com/login?r=commercial&s=oauth&continue=https%3A%2F%2Foauth.xfinity.com%2Foauth%2Fauthorize%3Fclient_id%3Dcomcast-business-myaccount-prod%26redirect_uri%3Dhttps%253A%252F%252Fbusiness.comcast.com%252Fmyaccount%252Fsignin-cima%26state%<redacted> without issue.

Today, my Linux system Firefox 91 tells me it cannot connect to oath.xfinity.com -- but I fired up a less secure Windows workstation and was able to log into the portal just fine.

What is Comcast web dev team doing that impacts my Linux workstation?  Please let them know that they're creating a negative experience.  Me, I'm ditching Windows, don't like Mac, and trust my secure Linux workstation far more than the other two.  I use FireFox with a bunch of addons, like Privacy Badger, AdBlock Plus, NoScript, EFF's HTTP Everywhere, and DuckDuckGo Privacy Essentials.  I even fired up a profile on the Linux FireFox that did not have NoScript loaded.

We don't need a return to the bad old days of "This is a Windows Explorer only site" or "This is a Netscape only site."  And you guys shouldn't be playing cross site scripting games as those tend to be insecure.

I tried to find a place to post this that seemed more appropriate, but Business Internet was the best I could find.  Website feedback seems to be lacking anywhere I looked.  And yes, I am a business class customer.

Official Employee

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5 Messages

2 m ago

Hey @user_fe58cf, thank you for reaching out to Comcast Business on our forums. We apologize you're having trouble connecting through Firefox and we definitely don't want to go back to those times either. Have you already tried clearing the cache and cookies in Firefox before trying again?

New Member

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2 Messages

@Comcast_Nick Yup.  Please note, it wasn't JUST firefox, I connected via Firefox on my soon to be gone Windoze box, but the problem was with FireFox in Linux.  Some websites out there definitely do things that don't get tested with platforms other than Windows and Mac.

Official Employee

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20 Messages

@user_fe58cf I absolutely understand your frustration with this and I'm glad you reached out to us about it. If you could send us a DM with your first/last name and business name, I'd like to gather a little more information from you so we can get this issue reported.

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.