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New Member

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2 Messages

Tue, Apr 19, 2022 1:24 AM

Unable to display this information An error occured. Please refresh this page or try again later.

Setting aside the misspelling of occurred all over the business portal, every time I try to pay my bill through the business portal, I get the same error message: 

This has been appearing all over the portal since January when I got my internet installed. I've tried on different devices and browsers yet still come up with this issue and resort to paying through quick pay, which is not very convenient when I want to double-check when I last paid. Please help, It's been happening for months despite waiting and "trying again later."

Official Employee

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10 Messages

3分前

Hello, @Munive_00! Thanks for reaching out to us on our business forums! I apologize to hear of the issues you are having with trying to get log into the Business Portal. We know how easy and convenient this tool can be for managing all aspects of you business account and want to make sure we get you back in there. Can you first try to log in from the following link and let me know if you are still getting the same error: https://business.comcast.com/myaccount 

Official Employee

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40 Messages

We want to double check and ensure the username you are logging in with, is matching up to the account and everything. We will get this resolved. Can you send us a DM with your name, business name and address? 

 

To send a Direct Message:

 

Ensure you are logged in

 

Click the "Direct Messaging" icon or https://comca.st/3rr2gDW

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 

 - As you are typing a drop-down list appears. Select "Comcast Support" from that list.

 

 - An "Comcast Support" graphic replaces the "To:" line.

 

 Type your message in the text area near the bottom of the window

 

   Press Enter to send it

 

 

New Contributor

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1 Message

3分前

The same thing happens to me!  I tried the alternate link.  Same thing.  "ERROR LOADING PAGE"

Official Employee

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18 Messages

Hello, @user_29a4a4. It's important to us that you have access to your account portal as well. I'm more than happy to help figure out a solution to this problem. Have you attempted to clear your cache and cookies? How about using a different web browser, have you tried that?