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Planter4's profile

New Contributor


6 Messages

Tue, Mar 24, 2020 6:00 PM

Unable to connect to Comcast portal from Comcast IPs

I can't seem to connect to from the various Comcast static IPs that I've got at work. Attempting to do so bounces the browser to where the conneciton eventually times out. Same behavior when I try at home on my personal Comcast connection (sans static IP). Connecting to a commercial VPN service immediately allows me to connect successfully to the portal both at work and at home. This issue has come and gone over the last several months, usually resolving itself within a day or two. This time around, I'm over a week in. Thoughts?

Official Employee


518 Messages

2 y ago

Thanks for taking the time to reach out to us through our business forums. I am so sorry to hear that you are having so many issues reaching our webpage, and for the delay in our response. I would love to dig further into this. Can you please reach out through private message with your first and last name, full service address and account number or phone number?