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DaveP

Visitor

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4 Messages

Tuesday, July 28th, 2015 9:00 AM

Ticket CR485870096

I have been waiting since last week for this ticket to be fixed. . I am not able to set the primary alias on my email account. I received a phone call on Friday but am now out of the country and just need this fixed.

 

Please escalate.

 

Question

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Updated 

9 years ago

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DaveP

Visitor

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4 Messages

9 years ago

12 hours and not a single comment or update from Comcast! 

 

Business Class Support????

 

 

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kraze

Problem solver

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305 Messages

9 years ago

Try calling the 800 number and asking to speak to the tier agent in charge of your ticket. They should be able to put you through to them.

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DaveP

Visitor

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4 Messages

9 years ago

Thanks for your suggestion.. I will do that when I have time but unfortunately it is not something I belive I should have to do now 9 days after I opened a ticket and 7 days after my last call with them and where the ticket still shows open.

 

The issue I have is they will only take calls during certain hours and that is not condusive to when I am able to call.

 

Thanks though....

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