Supposed to have 15 up, but during day it's more like 1-3 up tons Ranging Response issues

I have connected my Netgear CM1000 directly at the point of entry. No other connections. Just a cable directly to the MPOE grounding block. Connections look great and tight. Upload speeds range from 0.x to 3.x during day. Loads of upload related issues in event log. Hard to get work done during the day...

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	537000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv6 only

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	28	537000000 Hz	3.0 dBmV	39.1 dB	3152131365	0	0
2	Locked	QAM256	17	465000000 Hz	3.8 dBmV	39.9 dB	3150875281	0	0
3	Locked	QAM256	18	471000000 Hz	3.9 dBmV	39.9 dB	3150879432	0	0
4	Locked	QAM256	19	477000000 Hz	4.3 dBmV	40.0 dB	3150882582	0	0
5	Locked	QAM256	20	483000000 Hz	4.6 dBmV	39.9 dB	3150885060	0	0
6	Locked	QAM256	21	489000000 Hz	4.9 dBmV	40.2 dB	3150887889	0	0
7	Locked	QAM256	22	495000000 Hz	4.9 dBmV	40.1 dB	3150893338	0	0
8	Locked	QAM256	23	507000000 Hz	4.2 dBmV	38.7 dB	3150897151	0	0
9	Locked	QAM256	24	513000000 Hz	3.9 dBmV	39.4 dB	3150904359	0	0
10	Locked	QAM256	25	519000000 Hz	3.7 dBmV	39.6 dB	3150908011	0	0
11	Locked	QAM256	26	525000000 Hz	3.5 dBmV	39.7 dB	3150913735	0	0
12	Locked	QAM256	27	531000000 Hz	3.3 dBmV	39.6 dB	3150915071	0	0
13	Locked	QAM256	29	543000000 Hz	3.0 dBmV	39.6 dB	3150918385	0	0
14	Locked	QAM256	30	549000000 Hz	2.7 dBmV	39.5 dB	3150923631	0	0
15	Locked	QAM256	31	555000000 Hz	2.6 dBmV	39.6 dB	3150926848	0	0
16	Locked	QAM256	32	561000000 Hz	2.7 dBmV	39.7 dB	3150930118	0	0
17	Locked	QAM256	33	567000000 Hz	2.6 dBmV	39.6 dB	3150948138	0	0
18	Locked	QAM256	34	573000000 Hz	2.2 dBmV	39.4 dB	3150955779	0	0
19	Locked	QAM256	35	579000000 Hz	2.0 dBmV	39.4 dB	3150958911	0	0
20	Locked	QAM256	36	585000000 Hz	1.8 dBmV	39.3 dB	3150960871	0	0
21	Locked	QAM256	37	591000000 Hz	1.4 dBmV	39.1 dB	3150967573	0	0
22	Locked	QAM256	38	597000000 Hz	1.5 dBmV	39.3 dB	3150969669	0	0
23	Locked	QAM256	39	603000000 Hz	1.8 dBmV	38.7 dB	3150972398	0	0
24	Locked	QAM256	40	609000000 Hz	1.8 dBmV	39.3 dB	3150976551	0	0
25	Locked	QAM256	41	615000000 Hz	1.8 dBmV	39.3 dB	3150980044	0	0
26	Locked	QAM256	42	621000000 Hz	2.4 dBmV	39.5 dB	3150982223	0	0
27	Locked	QAM256	43	627000000 Hz	2.5 dBmV	39.4 dB	3150987887	0	0
28	Locked	QAM256	44	633000000 Hz	2.8 dBmV	39.7 dB	3150991773	12	36
29	Locked	QAM256	45	639000000 Hz	3.2 dBmV	39.7 dB	3150994842	9	39
30	Locked	QAM256	46	645000000 Hz	3.4 dBmV	39.9 dB	3150997005	15	33
31	Locked	QAM256	47	651000000 Hz	3.4 dBmV	39.9 dB	3150997720	11	37
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0

Upstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	1	17300000 Hz	39.5 dBmV
2	Locked	ATDMA	2	23700000 Hz	41.8 dBmV
3	Locked	ATDMA	3	30300000 Hz	46.8 dBmV
4	Locked	ATDMA	4	36700000 Hz	44.8 dBmV
5	Locked	ATDMA	5	41200000 Hz	42.5 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1, 2, 3	48	688000000 Hz	4.3 dBmV	38.8 dB	1108 ~ 2987	603473707	507036786	0
2	Not Locked	0	0	0 Hz	3.3 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	Unknown	0	0 Hz	0 dBmV
2	Not Locked	Unknown	0	0 Hz	0 dBmV

Time	Priority	Description
2020-09-25, 08:45:24	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:45:22	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:45:22	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:44:29	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:44:27	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:44:27	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:39:45	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:39:44	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:39:44	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:38:53	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:38:51	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:38:51	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:33:52	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:33:51	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:33:51	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:32:33	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:32:32	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:32:32	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:28:13	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:28:12	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:28:12	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:25:38	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:25:36	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:25:36	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:23:29	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:23:28	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:23:28	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:19:18	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:19:17	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:19:17	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:16:15	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:16:13	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:16:13	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:13:25	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:13:24	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;
2020-09-25, 08:13:24	Critical (3)	Ranging Request Retries exhausted;CM-MAC=38:94:ed:73:39:e8;CMTS-MAC=00:01:5c:72:52:6d;CM-QOS=1.1;CM-VER=3.1;

Responses

CC_Michelle

Official Employee

•

526 Messages

4 years ago

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I use my connection for business purposes and I know how impactful slow connection issues can be especially when trying to run a business. I would love to get to the bottom of the upload speed issues Can you please reach out through private message with your first and last name, business service address and account number or phone number?

0

rwcmick

Supposed to have 15 up, but during day it's more like 1-3 up tons Ranging Response issues

CC_Michelle