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christianm's profile

New Contributor

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6 Messages

Sat, Nov 21, 2020 2:00 PM

Speed Upgrade still has not taken effect.

Can someone please help me check on this. I called to get a speed upgrade on Wednesday, it is now Saturday and it's unusual for Comcast to take this long.

Also what is the address I should mail my old leased modem?

Responses

Official Employee

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348 Messages

10 m ago

Good afternoon, I am so sorry for the delayed response and we are sorry that we have not yet reached a resolution with your speed upgrade concerns. We do know how important this is for you and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the account number so we can assist?