Speed drops severely on daily basis

We're having trouble with our internet service. Almost every day usually around 11, our internet speed drops to 1 or 2 mpbs. In the morning it checks out as our usual 150mpbs, but for some reasons almost always drops during the afternoon.

Strangley though it seems wildly inconsitant from website to website. For example, loading comcast's site is extremely slow, but at the same time, I can stream a 1080p video on YouTube with no problems at all.

Results from Google's speed test:

We've tried restarting the modem/router, even tried swapping out cables but nothing seems to work.

We've had a service technician come by Tuesday last week, and they couldn't find any problem with our setup.

I know Comcast has been laying fibre optics in our area, but I'm not sure if that has anything to do with or not. Any help you can provide would be appreiciated.

Responses

MentorEnt

Visitor

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2 Messages

6 years ago

Here's another test. These ping tests are run seconds apart and we go from as low as 17ms ping, to as high as 436ms, to timeouts.

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CCMichaelM

Visitor

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226 Messages

6 years ago

Thanks for reaching out to us today on our Comcast Business Support Forums.

I'd be more than happy to take a look and see what's going on with your Comcast Internet Services. Could you please send me a private message with your first and last name, the address including the city, state and, zip and, the phone number that's registered to your Comcast Business Account?

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