So slow again, annoyingly
We're a small school and upgraded to Deluxe 50 last summer, but we did not see the increased speed until I called and sat on hold and gave our account # several times, etc. only to find that the account was showing we'd been upgraded, and we'd been paying for the faster speed for two months, but someone never 'pushed the button' to activate our faster speed. Oops.
So then it worked great all fall and early winter, but lately it's seemed slow, so I started doing speed tests again and found the speed results were identical to what they were before our speed upgrade (about 18.0 mbs down / 3.5 mbs up). I have tested multiple times over the last few days including off hours, same results. I reset the gateway once, no change.
It really seems like we have been reverted to the slower speed again. I see from some other posts on this forum that it can be done remotely by techs here. Before I have to make another long tech support call and explain things 10 times, I thought I'd try it here. Please advise. Thanks.
Current Gateway stats:
Downstream Frequency 675.001587 MHz 656.997803 MHz 662.999023 MHz 669.000366 MHz
Lock Status Locked Locked Locked Locked
Modulation 256 QAM 256 QAM 256 QAM 256 QAM
Symbol Rate 5.360537Msym/sec 5.360537Msym/sec 5.360537Msym/sec 5.360537Msym/sec
Downstream Power 12.120831 dBmV 12.393976 dBmV 12.142743 dBmV 11.822123 dBmV
SNR 38.257755 dB 37.935909 dB 38.257755 dB 38.257755 dB
Upstream Frequency 36000000 Hz 29200000 Hz 22400000 Hz
Lock Status Locked Locked Locked
Modulation 64QAM 64QAM 64QAM
Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec
Upstream Power 33.2500 dBmV 33.2500 dBmV 31.7500 dBmV
Channel ID 4 5 6
P.S. I assume you can get the account details from my forum profile, but the gateway serial # is H295031184 if that helps you locate the account.