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blfinche

New Member

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1 Message

Saturday, December 21st, 2013 5:00 PM

Slow Internet

I'm having slow service.  I have a 16/3 connection, but I am only gettng .36/.19 with 973 ms.   Is there anything I should be checking when this occurs.  I just switched to business service 3 days ago and have been getting 20/5 service.

 

Bobby

Question

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Updated 

11 years ago

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CC_John

Retired Employee

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1.9K Messages

11 years ago

Welcome bflinche.  Our Service Center informed us that a service call was scheduled to address your issue.  Please let us know if the this has been resolved.

 

Thank You

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cheerychum

New Member

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3 Messages

11 years ago

We signed up for 16/3 since 2011 and constantly getting 6.5/1.2 recently.

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CC_John

Retired Employee

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1.9K Messages

11 years ago

HI cherrychum.  Our Regional Service Center informed us that they are working with you on this issue.  Please let us know if further assistance is needed..

Thank You

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cheerychum

New Member

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3 Messages

11 years ago

We have not yet received call nor email from Comcast.  Although 6mbps/1mbps is not terribly unacceptable, we still want to know if this is something we should expect.

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