Slow Internet Speeds
I have been paying for 16 Mb/s service from Comcast; mostly because they've monopolized service in my area. I wanted to go to the 50 Mb/s, but the image below shows what speeds I actually. Today, the speeds are actually fast enough for me to take a speed test, but during peak hours (7:00 pm - midnight during the week, noon - midnight during the weekends) this
I've called Comcast almost everyday to help and they've basically told me that if they send someone out and they do not see this problem, then I'll have to pay a service fee. I've asked multiple times if I can get someone here during peak hours, but off course, they can only send someone here during non peak hours (when it's working perfectly).
A service rep has told me that my node is saturated with about 20% more people than it can handle and that I basically have to deal with it until Comcast decides to split the node. It's awful that I have to move just to get internet service acceptable for a small business.
I was asked to do ping and Trace Route tests. Below is one of the results of that. After a month of calling almost daily, Comcast has made it very clear that don't care at all about Customer support.