Slow Download Speeds

I have been having alot of trouble with very slow download speeds. If Modem is reset it will be ok for 1-2 hours and then slow right down again. Have had 2 different techs come out to check it. First tech replaced modem, second tech check signal and of course it worked fine after he reset modem. I have tried to narrow it down to possibly a computer in the building but do not think that it is. Extremely frustrated and not sure what to do to correct this issue. Anyone have any ideas??

Thank you for any advice you can provide.

Gary V

Responses

Comcast_Eric

Official Employee

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33 Messages

1 month ago

user_d16a10 Thanks for reaching out to us today about the low speed issue. Is it just one specific device having the speed issue, or are there multiple devices having the same issue?

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user_d16a10

New Member

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2 Messages

All devices in the building having same issue. Even the ones that are plugged directly into modem. I even disconnected one at time and ran speed tests. Problem still seems to be there no matter what device I unplug from the network. Thanks

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1 month ago

0

Comcast_Billie

Official Employee

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95 Messages

user_d16a10 Thank you for your patience. Since we have already sent technicians out, I would like to take a look at the account and see what the best next steps would be for a resolution. Please sent us a DM to Comcast Business with your full name, address and the phone number associated with the account.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 month ago

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