New Contributor
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9 Messages
Slow download speeds, zipcode 94121
Please look into this; last week service was very slow and later went out, and Comcast did repairs, but service is extremely slow again. See attached for a comcast speed test. I'm getting between 2 and 5 Mbps download, 11.5 upload. I'm on a 50Mbps download, 15 upload business plan. I've had very slow speeds for weeks though.
schenker28
New Contributor
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9 Messages
10 years ago
P.S. I saw a similar posting on this forum from another San Francisco customer from last month. An admin replied to ask for the modem's signal levels. I will preemptively add here that my modem doesn't seem to show signal levels in any of the pages in the config screens.
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train_wreck
Gold Problem solver
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610 Messages
10 years ago
Which modem do you have?
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schenker28
New Contributor
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9 Messages
10 years ago
I have the Netgear cg3000dcr
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train_wreck
Gold Problem solver
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610 Messages
10 years ago
So I will say that that particular modem has a known packet loss issue that COULD be tjhe root of your issue. Many people report that having Comcast swap out the modem for an SMCD3G or a Cisco DPC3939B clears the issue up immediately.
In any case, signal levels should be viewable by browsing to http://10.1.10.1 and logging into the Netgear with username=cusadmin password=highspeed , and then clicking the links on the left-hand-side of the page.
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