severe packet loss from VOIP provider

Seems like the comcast hops aren't doing so well (see traceroute below) 

Please help!!!!!!

Posted by vcmfs on 2013-06-12 14:23:18

You are correct.

--- 50.199.2.121 ping statistics ---

2000 packets transmitted, 1901 received, 4% packet loss, time 28480ms rtt min/avg/max/mdev = 69.474/73.111/102.974/3.700 ms, pipe 9, ipg/ewma 14.247/72.139 ms

                                              Packets               Pings

 Host                                       Loss%  Last   Avg  Best  Wrst StDev

 1. 10.65.254.1                              0.0%   2.5   1.2   0.3   9.4   2.5

 2. 10.65.7.5                                0.0%   0.3   0.4   0.3   1.8   0.3

 3. 216.55.56.9                              0.0%   0.2   1.2   0.2  20.3   4.5

 4. ae1d0.mcr2.englewood-co.us.xo.net        0.0%  15.0  16.0  15.0  27.5   3.0

 5. vb1601.rar3.dallas-tx.us.xo.net          0.0%  17.5  17.4  15.1  33.1   3.8

 6. 207.88.14.241.ptr.us.xo.net             0.0%  14.9  14.8  14.8  14.9   0.0

 7. 206.111.5.34.ptr.us.xo.net               0.0%  24.9  17.9  15.0  47.1   7.6

 8. if-2-2.tcore2.DT8-Dallas.as6453.net      0.0%  17.4  17.2  15.3  34.9   4.8

 9. 206.82.142.22                            5.0%  39.8  37.4  29.9  41.7   3.8

10. pos-2-3-0-0-cr01.dallas.tx.ibone.comcas 10.5%  34.3  33.2  31.1  34.5   1.1

11. pos-2-12-0-0-cr01.denver.co.ibone.comca  5.0%  30.8  32.2  30.2  33.8   1.1

12. pos-0-11-0-0-cr01.seattle.wa.ibone.comc 10.0%  58.1  57.8  56.4  59.6   1.1

13. 68.86.93.178                            10.5%  55.4  60.3  55.4 138.0  20.0

14. po-190-ur01.spokane.wa.seattle.comcast. 10.0%  63.6  63.4  63.3  63.8   0.1

15. te-1-0-0-ten05.spokane.wa.seattle.comca 10.0%  70.0  70.0  69.9  70.1   0.0

16. c-98-247-72-243.hsd1.wa.comcast.net     10.0%  70.8  71.4  70.0  73.5   1.1

17. 50-199-2-121-static.hfc.comcastbusiness  0.0%  70.2  72.8  70.0  87.5   3.7

I recommend contacting Comcast about this issue.

Michael Smith

Network Technician