Service Outage, but Map shows healthy
I'm having a service outage from my business internet. I contacted technical support and was told the problem was my modem. After a bit longer, the problem was the cable from the modem to the wall. After I'd asked the rep to take a peek at other modems in my area to see if they were also experiencing errors, there was apparently a service outage in my area.
The problem is the web page shows that the service is healthy in my area and there are no outages. The tech told me to watch the service status page in order to see when service would be restored, but as I mentioned above (and to the tech) the service shows healthy.
I'm just not sure what I'm supposed to do. Is it normal for a there to be a service outage, but the status page shows no outages?
for reference, case: cr921914972