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New Member

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5 Messages

Mon, Nov 1, 2021 9:33 PM

SecurityEdge 'botnet' protection keeps blocking valid sites; how to over-ride??

Sites att-mail.com and indeed.com are blocked as botnet traffic all the time. Adding them to the 'allow' list does not help, they are still blocked. How do we fix this, other than changing internet providers?

Official Employee

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41 Messages

7 m ago

Hi tim_g1012, thanks for reaching out to us with this concern. We don't block websites so I am sure we can get this taken care of in no time. Are you connected with a VPN on your end?

New Member

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5 Messages

@Comcast_Amir 

Nope, no VPN. See the attached image for the Comcast SecurityEdge report of the alleged botnet sites it says it blocked.

Official Employee

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11 Messages

We'll need to take a closer look @tim_g1012. Please send us a Direct Message with your name and the complete service address, so we may pull up your account for troubleshooting. We look forward to your reply. Thanks!