Second request for a PTR record

Ihave called in to tech support and was on the phone for an hour to have a PRT record set to point back to my server... that was a week ago and the PTR record still posts to Comcast.

I messaged one of the staff here that has Comcast in their name, providing my account info and repeating my request to have a PRT record set up.

So far no PTR record and no response to my message to staff and no response to a previous post asking this same thing.

Short of spending another hour on the phone with support staff, does anyone know how to get Comcast to help a paying Business customer ?

Thanks, Stephan

Responses

CC_Jessie

Retired Employee

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178 Messages

8 years ago

StephanSF,

Sorry to hear you are having such a difficult time setting up that PTR record. I am happy to help to get this resolved for you. Can you please send me a private message with your account number, the IP address you would like to set up that PTR record on, and the server information and I will get that completed.

ComcastJessie

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StephanSF

Visitor

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5 Messages

8 years ago

Thanks Jessie, I just sent you a private message.

Thanks, Stephan

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