Contributor
•
20 Messages
SB6183 Customer Owned- 3 channels down and many corrections
Please see below. Service has been slowly degrading for a while. Today is it unusable. Thought it was my new WiFi or firewall update.
Status
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | Locked | |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | ||||||||
|---|---|---|---|---|---|---|---|---|
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 42 | 399000000 Hz | -4.5 dBmV | 32.6 dB | 1672126 | 12416 |
| 2 | Locked | QAM256 | 43 | 405000000 Hz | -5.2 dBmV | 0.0 dB | 34098150 | 1844589 |
| 3 | Locked | QAM256 | 44 | 411000000 Hz | -5.3 dBmV | 0.0 dB | 0 | 0 |
| 4 | Locked | QAM256 | 45 | 417000000 Hz | -4.7 dBmV | 31.0 dB | 1350775076 | 351228495 |
| 5 | Locked | QAM256 | 38 | 423000000 Hz | -4.2 dBmV | 31.3 dB | -1518831646 | 468431504 |
| 6 | Locked | QAM256 | 39 | 429000000 Hz | -4.7 dBmV | 0.0 dB | 0 | 0 |
| 7 | Locked | QAM256 | 40 | 435000000 Hz | -5.0 dBmV | 0.0 dB | 0 | 0 |
| 8 | Locked | QAM256 | 41 | 441000000 Hz | -5.0 dBmV | 0.0 dB | 0 | 0 |
| 9 | Locked | QAM256 | 34 | 453000000 Hz | -4.9 dBmV | 31.6 dB | 1393474338 | 260408276 |
| 10 | Locked | QAM256 | 35 | 459000000 Hz | -6.2 dBmV | 31.8 dB | 13266645 | 14200 |
| 11 | Locked | QAM256 | 36 | 465000000 Hz | -6.4 dBmV | 31.7 dB | 69136077 | 328179 |
| 12 | Locked | QAM256 | 37 | 471000000 Hz | -6.3 dBmV | 31.8 dB | 6646663 | 28775 |
| 13 | Locked | QAM256 | 1 | 477000000 Hz | -5.9 dBmV | 32.6 dB | 4364974 | 28675 |
| 14 | Locked | QAM256 | 2 | 483000000 Hz | -5.7 dBmV | 33.3 dB | 4570694 | 31230 |
| 15 | Locked | QAM256 | 3 | 489000000 Hz | -6.3 dBmV | 33.9 dB | 5511514 | 56273 |
| 16 | Locked | QAM256 | 4 | 495000000 Hz | -7.1 dBmV | 34.6 dB | 5874103 | 54146 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 5 | 2560 Ksym/sec | 40400000 Hz | 54.0 dBmV |
| 2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 54.0 dBmV |
| 3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 54.0 dBmV |
| 4 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 54.0 dBmV |
Current System Time: Mon Jun 06 07:58:56 2022
NetNeutrality
Contributor
•
20 Messages
2 years ago
Sorry make that four channels down now.
0
0
NetNeutrality
Contributor
•
20 Messages
2 years ago
Support gave me grief over having my own modem said they could not do anything like access the modem. I asked to speak with their supervisor. They were all busy in a meeting, but suddenly she was able to find packet drops and wanted to dispatch a tech. Tech is coming out now. Anything wrong is going to my my financial responsibility because I have my own modem and can see their errors.
0
0
NetNeutrality
Contributor
•
20 Messages
2 years ago
When support said they could not see my modem information, I told her it was online here. She said she could not see this web page.
0
0
NetNeutrality
Contributor
•
20 Messages
2 years ago
The tech showed up late but within a few hours to my home. Said the issue was in the cable in my yard. Replaced all the cable. Then said the issue was in my home. I removed the surge protector and connected straight into the modem. This fixed the issue. I'm guessing a lightening strike took out the cable part of the surge protector. This is what fixed looks like.
0
0
NetNeutrality
Contributor
•
20 Messages
2 years ago
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
0
0
NetNeutrality
Contributor
•
20 Messages
2 years ago
The issue turned out to be not associated with anything on my property. The supervisor became involved and identified the issue with the Comcast router in the CO. However, the non-english speaking workers did not bury the cable in my yard properly and several places just put it on top of the ground. I called this into the supervisor twice and texted with no response. Eventually the lawnmower is going to catch the cable and it can just be buried again I guess.
0
0