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RoboCop's profile

New Member

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1 Message

Wed, Sep 30, 2020 5:00 PM

San Ramon Bishop Ranch Outage

Since past 2 days our business Internet has been down, power recycling modem, or remote restarts do not help. Can't get through to anyone at Comcast support over the phone, Twitter. Modem stays offline. Please help fix this.

Official Employee

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144 Messages

2 y ago

Hi there! I'm so sorry for the delay. Due to increased volume, we're working to get to our valued customers as quickly as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/3jEDbzL, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill, and I can help you with whatever questions or concerns you may have.