routing to europe & asia in comcast's network

I think it's been a few weeks, but I don't know exactly when it started.

Gotcha. In that case we'll want to take a deeper look at the account to see what we can do from our end 👍 

If you could send our team a direct message with your full name, the name listed on the account (if different), the business name on the account, the phone number for the account, and the full the service address, we can get started from there.

To send a direct message:
  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

done.  i think it appended to a previous conversation; sorry.