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dmo_admin
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28 Messages

Tuesday, November 21st, 2017 5:00 AM

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Request Escalation

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Question

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Updated 

4 years ago

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user_ceb165

New Contributor

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1 Message

4 years ago

Over 8 weeks of issues created by Comcast for my business line, last night I called to have them fix the landing of my hunt lines as it was not landing in voicemail, came in today to NONE of my phone lines working.....8 weeks you guys have been screwing up my internet and phones.  Every time I call in to fix one problem you all create a bigger problem and I have been kind to everyone until today and the supervisor I expressed my frustration to was incredibly rude and lacked compassion and empathy,  AND I still have zero phone lines for my VERY busy business.  I need to be called back by someone ABOVE the call center supervisors.

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Comcast_Katie

Official Employee

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34 Messages

Hey @user_ceb165, thank you for taking the time to make this comment and letting us know of the issues you are running into with your connection and support. This is never the kind of experience we want you to have with us, and we know that it is important you have the internet and phone service you need to successfully run your business. We are determined to resolving your issues, and we'd love the chance to help out right here via our forums platform. Can you please send Comcast Business a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with Comcast Business so we can continue helping out there. We look forward to meeting you there!

4 years ago

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