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glhughes's profile

Visitor

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2 Messages

Wed, Dec 4, 2019 10:00 PM

Repeated outages for Comcast Business Internet

Last night (12/3/2019) and tonight (12/4/2019) my business internet connection has gone down at 10 pm. Comcast's website says it's a known outage and won't be fixed for 4 hours. I have to resort to tethering to my phone to get any internet service.
 
Is this a joke? What good is business internet if it's down all the time? I run a server off of this connection and if it's down for hours at a time that's no good. I thought Comcast was supposed to be reliable and I'm paying a lot for this service. Should I be looking for a company that can keep their network up?

EDIT: dates were off by 1 day due to time zone (12/3-4 not 12/4-5)
EDIT: internet is still down as of 7 am PST 12/5 — seriously!?

Responses

Administrator

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261 Messages

2 y ago

Hi! Thank you for spending your time this evening to reach out to Comcast! I am sorry to learn about the internet service going down at 10 PM today and yesterday. You can always check the status of our Comcast Business services here: https://www.business.comcast.com/status/

We would surely miss your business. As a paying consumer myself, I also rely on my internet service daily so I understand the inconvenience that this can cause you. I would like to take a look at what’s going on. Please click on our handle (ComcastBiz_Support) and send us a private message with your name, account number, and the complete service address (including city, state, ZIP, suite number, etc) so we can help. -Gabriel