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ladislav_s's profile

New Contributor

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13 Messages

Fri, Mar 19, 2021 8:57 PM

Remove SecurityEdge

How do I remove SecurityEdge from my account? I never subscribed to it...

Official Employee

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10 Messages

1 y ago

Hello, @ladislav_sedivy. You can call our Comcast Business team at (800) 391-3000 to have Security Edge removed or we can put in a ticket for them to contact you to have it removed. Which option would you prefer? 

New Contributor

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13 Messages

1 y ago

Ticket is fine. Thank you.

Official Employee

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13 Messages

Thank you for replying back. Since the ticket will require me to get into your account, could you please send me a private message containing your full name and service address? To send me a private message, please click on the "chat" icon, then click on the pencil and pad, and lastly - contact Xfinity Support. Thank you for your time and for working with us.

New Contributor

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13 Messages

1 y ago

How exactly do I send you a private message? You are not in the list under "To:" 

Official Employee

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13 Messages

Once you click the icon, you will search for Xfinity Support. You will not search for any other name. Can you give this a try? Let me know if it populates for you. 

New Contributor

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13 Messages

1 y ago

Not sure what's going on but I don't see "Xfinity Support"

Official Employee

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27 Messages

Thank you for providing the screenshot, we really appreciate it! That's definitely strange and we will be sure to forward the feedback to have this looked into. You can also have Security Edge removed from your account by contacting our Business Loyalty Department at (800) 391-3000 and they would be happy to assist. 

New Contributor

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2 Messages

4 m ago

Hello,

I am having many issues with Security Edge. I would like to have it removed.

what steps do I need to take to have it removed?

Official Employee

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13 Messages

Hello! I can help. Please create a new post and we will address this concern!