Remove SecurityEdge

How do I remove SecurityEdge from my account? I never subscribed to it...

Responses

Comcast_Ray

Official Employee

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31 Messages

4 years ago

Hello, @ladislav_sedivy. You can call our Comcast Business team at (800) 391-3000 to have Security Edge removed or we can put in a ticket for them to contact you to have it removed. Which option would you prefer?

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ladislav_s

New Contributor

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15 Messages

4 years ago

Ticket is fine. Thank you.

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CC_Daryl

Contributor

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34 Messages

Thank you for replying back. Since the ticket will require me to get into your account, could you please send me a private message containing your full name and service address? To send me a private message, please click on the "chat" icon, then click on the pencil and pad, and lastly - contact Xfinity Support. Thank you for your time and for working with us.

I no longer work for Comcast.

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4 years ago

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ladislav_s

New Contributor

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15 Messages

4 years ago

How exactly do I send you a private message? You are not in the list under "To:"

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Comcast_Vianney

Official Employee

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26 Messages

Once you click the icon, you will search for Xfinity Support. You will not search for any other name. Can you give this a try? Let me know if it populates for you.

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4 years ago

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ladislav_s

New Contributor

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15 Messages

4 years ago

Not sure what's going on but I don't see "Xfinity Support"

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Comcast_Alyssa

Official Employee

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52 Messages

Thank you for providing the screenshot, we really appreciate it! That's definitely strange and we will be sure to forward the feedback to have this looked into. You can also have Security Edge removed from your account by contacting our Business Loyalty Department at (800) 391-3000 and they would be happy to assist.

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4 years ago

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U

user_56ef28

New Contributor

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2 Messages

3 years ago

Hello,

I am having many issues with Security Edge. I would like to have it removed.

what steps do I need to take to have it removed?

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CC_MichaelB

Recognized Contributor

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13 Messages

Hello! I can help. Please create a new post and we will address this concern!

I no longer work for Comcast.

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3 years ago

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