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New Contributor

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2 Messages

Wed, Feb 9, 2022 1:36 PM

remote access

After years of successful operation remote access to my business no longer functions.  Security cameras, onsite servers and control systems are now inaccessible.  There have been no changes to my modem's setup.  My public address has not changed (verified in the modem and DNS Service) and my port forwarding rules are correct and enabled.  Canyouseeme.org times out on every supposed open port.  Comcast business has not responded to my week-old service ticket.  Any guidance is much appreciated.

Official Employee

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8 Messages

6 m ago

Hello @user_18877d I'm sure you are looking for help from peers since our team has not responded yet, but in the meantime I would like to try to help get your remote functions back. 

Could you please direct message me with your name and the service address?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

New Contributor

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2 Messages

6 m ago

Xfinity Support is not a valid name in the drop-down list.  Tried to dm your user name.

Official Employee

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45 Messages

I truly am sorry for the confusion! You'll want to send the DM to Comcast Business.