Problem on the pole?
I am having an issue where our business connection will drop every few days for a few minutes and then come back up. I've checked all of the connections and they are all tight. When I monitor the modem's gateway summary > cable modem screen I notice that the downstream power level will start at ~0.03 across all 4 channels and then over the next few days creep upwards to over 1.0+ and that seems to be when the connection resets itself. The modem is an SMC model.
I run a ping to the modem every 5 minutes from happyapps.io and have not been able to find a pattern to the dropped connections, I can work on sharing that information with you if it would be helpful (they don't seem to like to want to let you export the data so if there is a better service that does please let me know.) The downtime also varies from anywhere between 5 minutes to ~40 min.
Thanks for any insight,