Printers, Projectors, and Phones = Violation of Service Agreement = Your School Deserves 13 Mbps Service

​ I tried calling tech help today, and they told me that the reason that I'm getting 13.8Mbps download and 23Mbps upload is that I have 47 devices currently connected to the internet.  Now, I know that after hours at the school, there are a handful of phones without active calls connected (~15) and the other devices are basically printers, projectors, and the like (~20 of those), sitting there doing nothing except waiting for a local computer to connect to them. They are connected to our modem/router, so that they can talk to each other, but they are not connected to the internet in any meaningful way.  This cannot possibly account for the slow speeds, and the tech help lady basically told me to go pound sand, and that due to our "violations of the service agreement," she wasn't even going to try and help us troubleshoot the problem.  She yelled at me so loudly that I could hold the phone 2 feet from my ear and hear her clearly.   ​

​ I have an appointment with StarLink for later this week.  I see no reason to continue with Comcast if they are going to treat customers this way.  I am furious at [Edited: "Inflammatory"] tech help person expecting me to believe her lies are a valid excuse for the slow internet speeds.  Anybody [Edited: "Inflammatory"] knows that printers, projectors, and phones without active calls connecting to the router are not a valid reason for the slow speeds.  That is  ​​not​​ how packet management works.  ​

​ This also gets me to a point of frustration with the modem software.  It says that I can reserve an IP address, but when I try to do that I'm often told that a given IP address isn't available even though it 1) isn't in use and 2) isn't reserved.  It seems to be hanging onto non-reserved IP addresses from devices that aren't currently connected to the network at all.  The only way around this is to organize all the in-use IP addresses and then randomly guess unused/unreserved ones until I hit on one that the modem isn't still hanging onto in spite of not being reserved or in-use. ​

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