Poor Connectivity, 10-60 second lag spikes and outages
We are an internet based company. Our connectivity defines our success and or failure. At this time we are loosing customers again. We have had Comcast refund 6+ months of service charges this year alone. We thought you had everything fixed, and now we seen to be back to square one. We have constant lag spikes which last 10 to 60 seconds where there is NO traffic being routed through your modems. We call these outages, and we know you like to argue that they are not outages. We do not care what you want to call them, they are killing our business which is effecting our ability to take care of our employees and their families. We keep seeing that "Comcast Cares", but letters to those Supervisors and Network Engineers we have been told to work with are NEVER answered or addressed ever. And this way of dealing with your customers has gone on the same way for years. The only time we get any attention is when we start talking with our Lawyers, which we are doing so again today.
Take a look at just how wonderful Comcast Bulsines Class is... it stinks!