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5 Messages

Mon, Nov 30, 2020 8:00 PM

Packet Loss

Router is a Netgear CM500-100NAS 

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1LockedQAM25632579000000 Hz5.3 dBmV39.2 dB00
2LockedQAM25633585000000 Hz5.2 dBmV39.1 dB00
3LockedQAM25634591000000 Hz5.2 dBmV39.1 dB00
4LockedQAM25635597000000 Hz5.1 dBmV39.1 dB00
5LockedQAM25636603000000 Hz5.1 dBmV39.2 dB00
6LockedQAM25637609000000 Hz4.8 dBmV39.2 dB00
7LockedQAM25638615000000 Hz4.5 dBmV39.1 dB00
8LockedQAM25639621000000 Hz4.5 dBmV39.1 dB00
9LockedQAM25640627000000 Hz4.6 dBmV39.3 dB00
10LockedQAM25641633000000 Hz4.8 dBmV39.2 dB00
11LockedQAM25642639000000 Hz4.9 dBmV39 dB00
12LockedQAM25643645000000 Hz5.3 dBmV39.1 dB00
13LockedQAM25644651000000 Hz5.6 dBmV39.2 dB00
14LockedQAM25645657000000 Hz5.7 dBmV39.4 dB00
15LockedQAM25646663000000 Hz5.7 dBmV39.4 dB00
16LockedQAM25647669000000 Hz5.5 dBmV39.3 dB0

0

 

 

Upstream Bonded Channels (Partial Service)
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1LockedATDMA45120 Ksym/sec36700000 Hz54 dBmV
2Not LockedUnknown10 Ksym/sec17300000 Hz0.0 dBmV
3Not LockedUnknown20 Ksym/sec23700000 Hz0.0 dBmV
4Not LockedUnknown30 Ksym/sec30300000 Hz0.0 dBmV

 

I'm getting some very noticeable packet loss.

 

I've rebooted (unplugged power adapter) my modem and wireless router.

 

Link to a latency test that shows terrible milliseconds

https://testmy.net/latency?gID=vj69w3t674

 

$ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=117 time=166.673 ms
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_seq=3 ttl=117 time=30.399 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=117 time=19.341 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=117 time=16.483 ms
64 bytes from 8.8.8.8: icmp_seq=6 ttl=117 time=29.437 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=117 time=99.734 ms
Request timeout for icmp_seq 8
64 bytes from 8.8.8.8: icmp_seq=9 ttl=117 time=29.883 ms
64 bytes from 8.8.8.8: icmp_seq=10 ttl=117 time=34.936 ms
64 bytes from 8.8.8.8: icmp_seq=11 ttl=117 time=25.676 ms
Request timeout for icmp_seq 12
64 bytes from 8.8.8.8: icmp_seq=13 ttl=117 time=39.086 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=117 time=33.904 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=117 time=33.750 ms
64 bytes from 8.8.8.8: icmp_seq=16 ttl=117 time=18.103 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=117 time=43.624 ms
64 bytes from 8.8.8.8: icmp_seq=18 ttl=117 time=38.303 ms
64 bytes from 8.8.8.8: icmp_seq=19 ttl=117 time=16.598 ms
64 bytes from 8.8.8.8: icmp_seq=20 ttl=117 time=95.984 ms
64 bytes from 8.8.8.8: icmp_seq=21 ttl=117 time=18.702 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=117 time=19.775 ms
64 bytes from 8.8.8.8: icmp_seq=23 ttl=117 time=24.977 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=117 time=79.317 ms
Request timeout for icmp_seq 25
64 bytes from 8.8.8.8: icmp_seq=26 ttl=117 time=133.033 ms
64 bytes from 8.8.8.8: icmp_seq=27 ttl=117 time=180.180 ms
64 bytes from 8.8.8.8: icmp_seq=28 ttl=117 time=28.000 ms
Request timeout for icmp_seq 29
64 bytes from 8.8.8.8: icmp_seq=30 ttl=117 time=27.937 ms
64 bytes from 8.8.8.8: icmp_seq=31 ttl=117 time=17.374 ms
Request timeout for icmp_seq 32
64 bytes from 8.8.8.8: icmp_seq=33 ttl=117 time=26.057 ms
64 bytes from 8.8.8.8: icmp_seq=34 ttl=117 time=28.275 ms
64 bytes from 8.8.8.8: icmp_seq=35 ttl=117 time=26.692 ms
Request timeout for icmp_seq 36
64 bytes from 8.8.8.8: icmp_seq=37 ttl=117 time=28.080 ms
64 bytes from 8.8.8.8: icmp_seq=38 ttl=117 time=26.945 ms
64 bytes from 8.8.8.8: icmp_seq=39 ttl=117 time=23.541 ms
64 bytes from 8.8.8.8: icmp_seq=40 ttl=117 time=118.311 ms
64 bytes from 8.8.8.8: icmp_seq=41 ttl=117 time=88.500 ms
64 bytes from 8.8.8.8: icmp_seq=42 ttl=117 time=37.309 ms
64 bytes from 8.8.8.8: icmp_seq=43 ttl=117 time=40.352 ms
64 bytes from 8.8.8.8: icmp_seq=44 ttl=117 time=191.759 ms
64 bytes from 8.8.8.8: icmp_seq=45 ttl=117 time=21.472 ms
64 bytes from 8.8.8.8: icmp_seq=46 ttl=117 time=43.006 ms
ç64 bytes from 8.8.8.8: icmp_seq=47 ttl=117 time=19.430 ms
^C
--- 8.8.8.8 ping statistics ---
48 packets transmitted, 40 packets received, 16.7% packet loss
round-trip min/avg/max/stddev = 16.483/50.523/191.759/46.392 ms

 

Responses

New Contributor

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5 Messages

10 m ago

Adding 3 traceroutes

 

$ traceroute google.com
traceroute to google.com (142.250.72.206), 64 hops max, 52 byte packets
1 rt-ac68u-3530 (192.168.1.1) 1.114 ms 0.832 ms 0.722 ms
2 * * 96.120.90.109 (96.120.90.109) 120.283 ms
3 po-305-1240-rur02.fairfield.ca.sfba.comcast.net (96.108.161.21) 152.836 ms 6.009 ms 14.731 ms
4 po-2-rur01.fairfield.ca.sfba.comcast.net (69.139.198.37) 10.266 ms 55.492 ms 12.925 ms
5 be-203-rar01.rohnertpr.ca.sfba.comcast.net (68.85.57.97) 63.378 ms 14.111 ms 15.720 ms
6 be-297-ar01.santaclara.ca.sfba.comcast.net (96.108.99.13) 35.814 ms 26.464 ms 11.022 ms
7 96.112.146.26 (96.112.146.26) 24.463 ms
96.112.146.22 (96.112.146.22) 113.125 ms *
8 10.252.52.126 (10.252.52.126) 112.527 ms
10.252.73.254 (10.252.73.254) 46.890 ms 157.445 ms
9 72.14.239.42 (72.14.239.42) 81.934 ms
209.85.252.250 (209.85.252.250) 13.638 ms
209.85.247.54 (209.85.247.54) 43.758 ms
10 108.170.242.254 (108.170.242.254) 36.104 ms
142.250.238.165 (142.250.238.165) 56.519 ms
142.250.238.167 (142.250.238.167) 34.826 ms
11 142.250.234.55 (142.250.234.55) 176.136 ms 34.962 ms
sfo03s21-in-f14.1e100.net (142.250.72.206) 137.142 ms

 

$ traceroute google.com
traceroute to google.com (142.250.72.206), 64 hops max, 52 byte packets
1 rt-ac68u-3530 (192.168.1.1) 1.494 ms 0.793 ms 0.677 ms
2 96.120.90.109 (96.120.90.109) 32.598 ms 27.830 ms 33.041 ms
3 po-305-1240-rur02.fairfield.ca.sfba.comcast.net (96.108.161.21) 8.426 ms 40.920 ms 34.241 ms
4 po-2-rur01.fairfield.ca.sfba.comcast.net (69.139.198.37) 114.226 ms 20.522 ms 52.557 ms
5 be-203-rar01.rohnertpr.ca.sfba.comcast.net (68.85.57.97) 20.178 ms 101.143 ms 38.500 ms
6 be-297-ar01.santaclara.ca.sfba.comcast.net (96.108.99.13) 15.050 ms 88.536 ms 63.375 ms
7 96.112.146.26 (96.112.146.26) 164.012 ms 67.567 ms 47.518 ms
8 10.252.73.254 (10.252.73.254) 184.801 ms
10.252.52.158 (10.252.52.158) 218.504 ms
10.252.52.126 (10.252.52.126) 20.175 ms
9 108.170.242.241 (108.170.242.241) 19.851 ms
209.85.247.54 (209.85.247.54) 20.348 ms
108.170.236.60 (108.170.236.60) 10.185 ms
10 * 142.250.238.165 (142.250.238.165) 59.729 ms
108.170.242.83 (108.170.242.83) 140.500 ms
11 sfo03s21-in-f14.1e100.net (142.250.72.206) 231.798 ms 16.376 ms
142.250.234.141 (142.250.234.141) 54.384 ms

 

$ traceroute google.com
traceroute to google.com (142.250.72.206), 64 hops max, 52 byte packets
1 rt-ac68u-3530 (192.168.1.1) 11.909 ms 1.118 ms 1.070 ms
2 96.120.90.109 (96.120.90.109) 263.152 ms 259.157 ms 90.602 ms
3 po-305-1240-rur02.fairfield.ca.sfba.comcast.net (96.108.161.21) 74.343 ms 17.950 ms 22.774 ms
4 po-2-rur01.fairfield.ca.sfba.comcast.net (69.139.198.37) 317.852 ms * 133.514 ms
5 be-203-rar01.rohnertpr.ca.sfba.comcast.net (68.85.57.97) 11.218 ms 74.265 ms 8.329 ms
6 be-297-ar01.santaclara.ca.sfba.comcast.net (96.108.99.13) 31.621 ms 25.372 ms 285.476 ms
7 96.112.146.22 (96.112.146.22) 43.540 ms
96.112.146.26 (96.112.146.26) 27.256 ms
96.112.146.18 (96.112.146.18) 29.350 ms
8 10.252.52.158 (10.252.52.158) 144.875 ms
10.252.52.126 (10.252.52.126) 15.431 ms
10.252.73.254 (10.252.73.254) 46.387 ms
9 72.14.239.42 (72.14.239.42) 29.473 ms
72.14.235.0 (72.14.235.0) 35.110 ms
72.14.239.42 (72.14.239.42) 23.355 ms
10 108.170.242.253 (108.170.242.253) 101.188 ms
142.250.238.165 (142.250.238.165) 63.017 ms
sfo03s21-in-f14.1e100.net (142.250.72.206) 85.388 ms

New Contributor

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5 Messages

10 m ago

This morning I did another hard reboot of the modem. The connection is looking much better. I'm going to monitor this throughout the day.

Administrator

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32 Messages

10 m ago

Hi MattS, I wanted to reach out to see how your connection has been holding up throughout the day. Is everything working properly for you?