New problem solver
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12 Messages
packet loss today
hi, experiencing intermittent packet loss today since this morning. also verified using ping and pingplotter to various hosts including comcast's own gateways and dns hosts. nothing's changed our network and i see no unusual activity. recycled the smc box but it didn't help.
Comcast_Jon
Administrator
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1.5K Messages
12 years ago
Hello rhashemian,
Welcome to the forum and thank you for posting.
After checking the status of our IP-Gateway, I do notice signal degradation on it.
I recommend a tech call to resolve the issue.
Please send me via PM to set up the tech call for you
(Please include the following: Account Information, Business hours of operation, and contact number)
Thank You
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