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asst4's profile

Visitor

 • 

2 Messages

Sat, Nov 21, 2020 2:00 PM

Outlook 2013

MS Office Professional 2013  Having issues with Outlook.....it keeps disconnecting

from the exchange server

I think mail account was setup correctly 

XXXX@XXXXXXXXXXX.comcastbiz.net

While Outlook is connected it works well (send/receive emails...etc)

 

Any Ideas ???????

Responses

Official Employee

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348 Messages

10 m ago

Hi there, I am so sorry to see that you are having issues with your outlook server and we do understand how important emails are. You have reached an amazing team to help look into this and we are so sorry for the delayed response. Can you please send us a private message with your name and the full address? 

Visitor

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2 Messages

10 m ago

Official Employee

 • 

256 Messages

10 m ago

Hi, Ray! Thank you for patiently waiting for a response. Would you mind removing your public post and sending over the address along with your account number or phone number in a private message by clicking on my handle (Comcast Gabe) for security purposes? Once I receive this information we will be able to pull up the account and take a look at what’s going on.