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jiehan's profile

New Member

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1 Message

Wed, Sep 23, 2020 4:00 PM

Outage refund questions

Hello!  Have a few questions--

 

1/ Are Comcast Business outage refunds automatic, or do I have to contact Comcast every time?

 

2/ We (zip code 95051) had an extended outage earlier today from 12:53AM to 2:33PM (per my gateway logs).  How can I request a refund the fastest?  My account is with the National Team

 

Thanks!

Official Employee

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144 Messages

1 y ago

Hi there! I'm so sorry for the delay. During this time we have a need for an increased support, but we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today. Compensation for service interruptions, are usually applied about 72 hours after the incident. 

 

We always strive to put the power of control over your account in your hands. You will be able to see the applied credit with our business app. You can view your bill, request help, set up one-time automatic post-dated payments and, manage your plan. You can access more information on our business app through this link https://comca.st/2FTA7AQ. It’s a great addition to our business services, as well as the guaranteed speed levels and the great support from our business teams. 

 

If you have any further questions or would like for me to look into this further, All I need is your full name, account number (follow link https://comca.st/32UPLol, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill, and I can help you with whatever questions or concerns you may have. 

 

 

 

New Member

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1 Message

1 y ago

You have to call every time. Comcast put a process in place to waste your time and make it not worth your effort to recover the money you paid for service they didn't provide.

New Contributor

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1 Message

8 m ago

Hii

Outage for my business 

there 7-8 hrs internet and phone no working for my liquor store

loss too many credit card customers ..

comcast not agree to pay enough 

not happy 

this are happen every two month .

they need some experience technicians..

in one year 6 to 7 times outage during business hrs.. 

Official Employee

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21 Messages

Hello, @user_856a7b. We appreciate you taking the time to reach out to us here on the forums for support.

 

We understand how precious every sale can be for the businesses we support and would love to review your situation to make sure you are appropriately compensated for the time you were without service. We can also take a look and see what can be done to reduce these interruptions in the future. 

Please send us a Live Chat with your first and last name as well as the business address/name so we can assist.

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.