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New Member

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1 Message

Tue, Mar 10, 2015 12:00 PM

Open Ticket Online?

I have never been able to find a way to open a support ticket for Busines Class online.  Anybody have a link?

 

It is annoying that I have to call.  It is also annoying of course that my packet loss issue cannot be permanently fixed.

 

Thanks,

Robert A. Ober

Responses

Problem solver

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305 Messages

6 y ago

As far as I know customers cannot open tickets to tier II, only reps can. 

New Member

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3 Messages

6 y ago

COMCAST is terrible. I am getting furious. They keep turning on a public wifi hotspot at my house and I have explicitly not authorized this and have spent over 6 hours now through repeated calls to support disable the xfinitiwifi (as biz class eMTA's firmwares hide and lock out many functions). http://www.sfgate.com/business/article/Comcast-sued-for-turning-home-Wi-Fi-routers-into-5943750.php 

Administrator

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1.5K Messages

6 y ago

Hello DenverParaFlyer,

 

We have disabled all Wi-Fi function on IP-Gateway.

We apologize for the inconveniences this issue has cause.

 

If you ever need this function turn off again or have question for any other issue, please post.

 

Thank you for your patience.