Not installed the services after a month since the order

Good evening @user_130eca, and thank you for reaching out on our Community Forums—we appreciate you contacting us. I see that you mentioned placing an order on the 7th but haven’t yet received any information regarding your installation appointment. We’d be happy to look into this and confirm whether an appointment has been scheduled. Since this requires reviewing account-specific details, we’ll need to collect some sensitive information. To get started, please send us a Direct Message with your first and last name, along with the service address associated with the account. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it