Visitor
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7 Messages
No progress on outage?
I'm confused. My Business Class service has been down since 8:45pm Friday night, close to 48 hours now. Each time I call the Business class customer service line I'm told the techs are working on the problem and I'm given no ETA and no progress reports whatsoever. And when I finally get to an Internet connection where I can login to the business class area and go to the "My Account" page I see nothing whatsoever in regards to any existing outage.
What is going on? Is any progress being made on this outage?
Dan Ragle
BibleStuph.com
tokarbill
New Member
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1 Message
10 years ago
Not only is it still down, but go look at your status on your home page and it says all is well. I guess the right hand doesn't know what the left is doing.
If it wasn't for a Verizon Hot Spot I would be dead in the water.
COMCAST needs to start thinking like a utility rather than a little local cable company.
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CC_John
Retired Employee
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1.9K Messages
10 years ago
Hi DanRagle. As your device is listed as a service call has been scheduled to address this issue.
Thank You
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CC_John
Retired Employee
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1.9K Messages
10 years ago
HI tokarbill. Our Regional Service reports that the business gateway associated with your account is active and the agent was able to signal to the device. Please let us know if are experiencing additional service issues.
Thank You
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DanRagle
Visitor
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7 Messages
10 years ago
The outage was cleared at about 7:20pm Monday; so just shy of 3 days total downtime.
Device seems to work fine, but if it's inline for a replacement and the new works at least as well as the current device then I won't object.
Cheers!
Dan
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