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Arcwareinc's profile

New Member

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1 Message

Wed, Jun 3, 2020 12:00 PM

No internet, and Comcast phone disconnected

Our business internet is out, and have been trying to call Comcast support at 1-800-391-3000. Just get call can't be completed at this time. No live chat available. Resetting router and modem does nothing. When I visit my account on my phone, and try to check connection, it says I need an expert to help, and to contact support. Only, I can't. What's up Comcast?

Official Employee

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401 Messages

1 y ago

Yikes, I'm sorry to hear about this! We would be glad to look into this and see what's going on, we want to get you back online ASAP. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, so we can check for you.