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Munich's profile

New Member


1 Message

Fri, Sep 20, 2019 4:00 PM

Need documentation for Connection Pro

So, the tech who installed Connection Pro at our site really messed up... They set up a separate private IP address space that's incompatible with our existing IP network. They then moved a bunch of our devices onto this new IP network, while the rest of our devices were left on the old network. Plus, they didn't get anyone's permission to do this, they didn't explain what they were doing, and they didn't leave any documentation.


We are disinclined to allow anyone from Comcast back on site, given what they've already screwed up... Before we have this entire clusterf**k uninstalled, can anyone provide us with the documentation for Connection Pro, so that we can at least attempt to set it up correctly? 


Official Employee


508 Messages

1 y ago

Thanks for taking the time to reach out to us through our business forums regarding your connection pro services. I am sorry to hear that you have had such a frustrating experience so far with the services. We do have a portal available to all connection pro subscribers to assist you with any of your needs. The link for this portal is, You can also access all of this information by logging in Sign in to My Account and select Internet from the Services menu.Select Manage Connection Pro. If you need anything further please don't hesitate to reach out through private message with your first and last name, the full service address and the account number or phone number and we will get started.